Refund Policy

1. In short: no refunds

All payments to MojoPDF are final and non-refundable. We don't offer refunds, partial refunds or credits for any payment, for any reason, except where the law requires it.

Instead, we let you try first: a 7-day trial of Go for $1 gives you the plan's features so you can be sure it's right for you before paying full price.

2. What is not refundable

• The trial fee (unless the trial never starts because your card was already used for a trial — then we give it back automatically).
• The first subscription payment when your trial ends.
• Monthly and yearly renewal payments.
• Charges for upgrading your plan or switching from monthly to yearly billing.
• Unused time — for example canceling part-way through a month or a year.
• Unused AI credits, which have no cash value.
• Payments for accounts suspended or closed for breaking our Terms of Service.

3. How to avoid being charged

Subscriptions renew automatically until you cancel. To make sure you're never charged for something you don't want:

• Cancel your trial before it ends in Settings → Billing & Plan, and nothing more is charged. We email you a reminder about three days before your trial ends.
• Cancel before your renewal date to stop the next payment. We email a reminder before every yearly renewal.
• Your renewal date is always shown in Settings → Billing & Plan and on every receipt.

4. What happens when you cancel

You keep your plan and everything in it until the end of the period you've already paid for (or until your trial ends), and you won't be charged again. After that your account moves to the Free plan — your account and files are kept. You can undo the cancellation at any time before the period ends.

5. Billing mistakes

If you were charged twice for the same period, or charged because of a technical error on our side, contact us within 30 days of the charge with your invoice number and we will correct it. This does not cover charges made as described in this policy, such as a trial converting to a subscription or a renewal you forgot to cancel.

6. Chargebacks

Please contact us before disputing a charge with your bank — we reply quickly and can usually explain or fix the issue. Disputing a valid charge ends your subscription and may close your account, and we will share the evidence of your purchase and acceptance of our Terms with your bank.

7. Your legal rights

This policy does not affect any rights you have under mandatory consumer protection law in your country that cannot be waived. Where such a law gives you a right of withdrawal for digital services, you agree, by starting your trial or subscription, that the service begins immediately and you acknowledge that the right of withdrawal ends once it has begun, to the extent the law allows.

8. Contact

Questions about a charge? Use the contact page at mojopdf.com/contact or email support@mojopdf.com, and include your account email and invoice number.